24 Hour Crisis Hotline 1.800.526.7157
If you believe you or a family member are in immediate danger call 911
Local Number 505-896-4869

24 Hour Crisis Hotline1.800.526.7157
Local Number 505-896-4869

Emergency Shelter


What to expect when you arrive in shelter...

You will meet with a caring Case Manager who will assess your needs and provide you with food, shelter, clothing and a clean, safe place to stay.

As you begin the healing process, you may receive counseling from our domestic violence counselors, support from your peers and Case Managers, information about referrals to to other agencies which can provide needed services for you and your children which Haven House does not provide.

We also provide legal advocacy to help you navigate the legal system. Our knowledgeable legal advocates will help you obtain a temporary order of protection, attend court proceedings with you and assist you in locating an attorney at no cost through New Mexico Legal Aid.

Life-Skills classes empower survivors with skills that strive toward self-sufficiency establishing an independent, stable life away from their abuser. These skills include safety plan preparation for you and your children, help with building healthy relationships and self-esteem, assisting with job preparation and obtaining housing.

There is no need to worry...all of our services are provided to you at no cost.

Haven House operates an eight bedroom facility for victims and their children who need temporary emergency shelter. The Shelter is a secure and confidential location. Haven House can provide shelter for up to thirty-two individuals. Each bedroom has a private bathroom. The common area includes a living room, dining room and kitchen. There is also a playroom, laundry room, and small enclosed playground for toddlers. There is a large outdoor playground for older children. Haven House is handicapped accessible. All services are provided free-of-charge.

The length of stay at Haven House varies and depends on each individual’s situation. Victims and their children come to Haven House through a variety of channels. Some are referred by law enforcement after an abusive incident. Others come through referrals from hospitals, healthcare agencies, counselors, CYFD, or are self-referred. A brief telephone interview is conducted to determine the needs of the individual and whether our services are appropriate.

Case management is provided to each individual depending on their needs and goals. Case management provides assistance in developing a Safety Plan so that each individual can establish a violence-free lifestyle. This may include legal advocacy, employment referrals and job skills training, referrals to transitional housing programs, individual counseling for the victims and their children and other services as needed.

A domestic violence support group is provided for victims living in-shelter and out-of-shelter. This group teaches the dynamics of domestic violence in a safe and confidential environment. Parenting and Life-Skills classes are also provided.

Contact Us
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